Designing and Delivering a Service

Note: This workshop is now sold out.

This is a practical workshop where you will not just learn about tools and methods, but apply them to run a live service. You will learn by doing, engaging with real people as you research, design and deliver a service in less than a day.

The workshop will give an overview of service design theory, real world examples and tools, with a deep dive into experience prototyping.

Moving beyond digital, we will look at how to orchestrate people, products, information and places into a coherent service experience, focusing on a particular theme throughout.